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Customer Support Specialist

We’re looking for an awesome, dedicated Customer Support Specialist for our Support team! This position is contract to hire with the opportunity to jump onboard at the end of contract.

Who we are

We are Hush, Inc, a growing start-up based in DTLA. We sell makeup on demand to thousands of customers and we are moving fast! This is definitely the right role for someone who is looking to join a fast-paced startup with ground floor opportunity as an early team member.

 

What you’ll do

  • Support a high volume of customers’ inquiries and requests through email and Facebook Messenger, Instagram and Twitter.
  • Resolve support issues quickly and efficiently.
  • Ensure we are delivering the best service and experience for our customers.
  • Handle larger customer issues and escalate them to our Fulfillment team.
  • Small Operational projects.
  • Be a great team player!

 

What you’ll need

  • Minimum 1 year experience in a Customer Support or customer-facing roles.
  • Experience working in a fast-paced environment.
  • Ability to work weekend shifts.
  • Desire to innovate and improve your environment.
  • Excellent communication and listening skills.
  • STRONG attention to detail and ability to multitask.
  • Passion for resolving issues and a strong belief in good, genuine customer service.
  • Zendesk Experience or any SaaS tools is a plus!
  • eCommerce Customer Support experience is a plus!
  • College Degree preferred.
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